Terms of Services
Snowie AI Terms of Service
Welcome to Snowie AI.
Before accessing or using our services, please read these Terms of Service (“Terms”) carefully. These Terms govern your use of Snowie AI, including any applications, integrations, websites, and services provided by us (collectively, the “Services”).
These Terms form a legally binding agreement between you and Heartware AI Co., Limited (“Snowie,” “we,” “us,” or “our”), and include our Acceptable Use rules and referenced policies.
By accessing or using our Services, you agree to these Terms.
Please also review our Privacy Policy, which explains how we collect and use your information.
1. Who we are
Snowie AI is an artificial intelligence service designed to provide emotional insights and relationship guidance through analysis of user-provided content, including conversations and behavioral patterns.
We aim to help users better understand interpersonal dynamics, identify potential risks (including manipulative behaviors), and navigate relationships with greater clarity and confidence.
2. Account Creation and Access
2.1 Eligibility
You must be at least eighteen (18) years of age, or the minimum age required to legally consent to the use of digital services in your jurisdiction, whichever is higher. By accessing or using the Services, you represent and warrant that you meet this requirement.
2.2 Account Registration
To access certain features of the Services, including use via third-party platforms such as WhatsApp, Telegram, or our web interface, you may be required to register for an account (“Account”).
You agree to:
Provide accurate, current, and complete information during registration;
Maintain and promptly update such information as necessary; and
Permit Snowie to use your provided contact information to communicate with you regarding the Services, including for administrative, legal, and operational purposes.
You acknowledge that communications sent to your registered contact details may constitute legally effective notice.
2.3 Account Security and Responsibility
You are solely responsible for maintaining the confidentiality and security of your Account credentials and any associated authentication mechanisms.
You shall not:
Share, transfer, or disclose your Account credentials to any third party;
Permit any third party to access or use your Account; or
Use another user’s account without authorization.
You are fully responsible for all activities conducted through your Account, including those conducted via integrated third-party platforms.
You agree to notify us immediately of any actual or suspected unauthorized access to your Account or any other breach of security by contacting:administration@snowie-ai.com
2.4 Third-Party Platform Access
Where you access the Services through third-party platforms (including but not limited to WhatsApp or Telegram), your Account may be associated with identifiers provided by such platforms (e.g., phone number, messaging ID).
You acknowledge and agree that:
Access to the Services may depend on the availability, functionality, and policies of such third-party platforms;
Actions performed through such platforms may be attributed to your Account; and
Snowie shall not be responsible for any limitations, disruptions, or restrictions arising from such third-party platforms.
2.5 Account Suspension and Termination
We reserve the right, in our sole discretion, to suspend or terminate your Account, or restrict your access to the Services, at any time and without prior notice if we reasonably believe that you have violated these Terms or applicable law.
You may terminate your Account at any time by contacting us at:
📩 [Insert Support Email]
Termination of your Account does not relieve you of any obligations incurred prior to termination.
2.6 Organizational and Enterprise Accounts
If you access the Services using an email address or account provided by an organization, or if your Account is otherwise associated with an organization’s Snowie enterprise environment:
Your Account may be subject to the control of that organization;
The organization’s administrator may have the ability to monitor, access, modify, or delete data associated with your Account, including User Content and usage data; and
Your use of the Services may be subject to additional organizational policies or agreements.
Where required by applicable law, we will provide notice prior to linking your Account to an organization. However, where the organization has already provided such notice, no additional notice from Snowie shall be required.
2.7 Evaluation, Beta, and Limited Access Services
From time to time, Snowie may provide access to certain features or services on a trial, beta, or evaluation basis (“Evaluation Services”).
Evaluation Services:
Are provided on a limited, non-exclusive, non-transferable basis;
May be subject to usage limits, reduced functionality, or additional restrictions;
Are provided solely for personal, non-commercial use unless otherwise agreed; and
May be modified, suspended, or discontinued at any time without liability.
2.8 Additional Terms
Certain features or components of the Services, including but not limited to subscription plans, credit-based usage, enterprise services, or integrations, may be subject to additional terms (“Additional Terms”).
Such Additional Terms:
Are incorporated by reference into these Terms;
May impose additional obligations, including payment obligations; and
Shall prevail over these Terms in the event of any conflict, but solely with respect to the applicable services.
Here’s a Snowie-adapted version — same legal strength, but tailored to your product (relationship AI, WhatsApp/Telegram, chat analysis, gaslighting detection):
3. Use of the Services
You may access and use Snowie’s Services only in compliance with these Terms, our Acceptable Use Policy, any applicable platform rules (including those of WhatsApp, Telegram, or other third-party integrations), and any additional guidelines or supplemental terms we may provide (collectively, the “Permitted Use”).
You are responsible for all activities conducted through your account or through any messaging account or platform through which you access Snowie.
3.1 Prohibited Uses
You may not access or use, or assist any third party to access or use, the Services in any of the following ways:
Violation of LawsIn any manner that violates applicable laws or regulations, including but not limited to data protection, privacy, communications, and cross-border data transfer laws.
Competitive Use / Model TrainingTo develop, train, fine-tune, or improve any artificial intelligence, machine learning models, or competing products or services, or to resell or commercially exploit Snowie’s Services without authorization.
Reverse EngineeringTo reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or algorithms of the Services, except where such restrictions are prohibited by applicable law.
Data Extraction / ScrapingTo crawl, scrape, harvest, or extract data, insights, or outputs from the Services in bulk or in an automated manner, except as explicitly permitted.
Unauthorized Access or DeceptionTo use the Services to gain unauthorized access to systems, accounts, or data, or to mislead, impersonate, or deceive others (including through manipulated conversations or outputs).
Violation of RightsTo infringe, misappropriate, or violate any intellectual property rights, privacy rights, or other legal rights of Snowie or any third party.
Automated or Non-Human AccessExcept where explicitly permitted (e.g., via authorized APIs), to access or use the Services through automated systems, bots, scripts, or similar methods.
Harmful or Disruptive ConductTo engage in any activity that interferes with, disrupts, damages, or degrades the performance, integrity, or availability of the Services, including introducing malware, conducting denial-of-service attacks, or bypassing safeguards.
Abuse of Relationship Analysis FeaturesTo use Snowie to harass, manipulate, surveil, or control another individual, including misuse of chat analysis, emotional insights, or behavioral detection features (such as PUA detection) in a harmful or non-consensual manner.
Professional or High-Risk RelianceTo rely on Snowie’s outputs as a substitute for professional advice (including legal, psychological, medical, or financial advice), or to make high-risk decisions based solely on AI-generated insights.
Platform Policy ViolationsTo use the Services in a manner that violates the policies of integrated platforms (e.g., WhatsApp, Telegram), including prohibited automation or messaging practices.
Other Harmful ConductTo engage in any conduct that restricts or inhibits any person from using or enjoying the Services, or that may expose Snowie, its users, or third parties to liability, harm, or reputational damage.
3.2 Enforcement
We reserve the right to monitor use of the Services and to suspend or terminate access where we reasonably believe a violation of these Terms has occurred.
4. Acceptable Use (Inputs, Outputs & Actions)
4.1 What This Covers
When you use Snowie, you may submit content such as messages, chat logs, or relationship context (“Inputs”).
Snowie may generate responses, insights, or analysis (“Outputs”), and may perform certain system functions at your direction (such as organizing or processing data) (“Actions”).
Together, these are referred to as “Materials.”
4.2 Your Responsibility
You are fully responsible for:
All Inputs you provide; and
Any Actions taken through your use of the Services
By using Snowie, you represent and warrant that:
You have all necessary rights and permissions to share the Inputs, including any third-party conversations or personal data;
You have obtained any required consent from others included in the Inputs; and
Your use of the Services complies with applicable laws and these Terms
Snowie does not verify the legality, accuracy, or ownership of Inputs.
4.3 Ownership
You retain your rights in the Inputs you submit.
Subject to your compliance with these Terms, Snowie assigns to you any rights it may have in the Outputs generated for you.
Snowie retains all rights in its underlying technology, models, and systems.
4.4 AI Limitations
You acknowledge that:
Outputs are generated by AI and may be inaccurate, incomplete, or misleading;
Outputs may appear highly specific or personalized but still contain errors;
Actions may not perform as expected; and
Outputs may not reflect complete or current information
You should not rely on Outputs without your own judgment and verification.
4.5 Relationship Insights Disclaimer
Snowie analyzes relationships based only on the information you provide.
You understand that:
Inputs may be incomplete or one-sided;
Outputs are interpretive, not objective facts; and
Insights (including detection of behaviors like manipulation or “gaslighting”) are subjective assessments
Snowie does not guarantee accuracy or fairness and is not responsible for any relationship decisions or outcomes.
4.6 Use at Your Own Risk
You use Snowie and rely on its Outputs at your own risk.
To the fullest extent permitted by law, Snowie is not liable for:
Decisions made based on Outputs;
Actions taken using the Services; or
Any emotional, interpersonal, or relationship consequences
4.7 How We Use Your Data
We use Materials to:
Operate and improve the Services;
Enhance safety and performance; and
Develop new features
We may use anonymized or aggregated data for research and improvement.
We do not use your identifiable personal data for model training beyond what is described in our Privacy Policy.
We may still process Materials where necessary to:
Maintain safety and security;
Enforce our Terms; or
Comply with legal obligations
5. Feedback
We welcome feedback, including suggestions, ratings, or reactions to Snowie’s responses (“Feedback”). If you provide Feedback—such as rating an output—we may store the related conversation to help improve our Services.
You are not required to provide Feedback. However, if you do, you agree that Snowie may use such Feedback, including associated content, to improve our products and services without any obligation or compensation to you.
6. Third-Party Platforms and Integrations
Snowie may be accessed, in whole or in part, through third-party messaging platforms and services, including but not limited to WhatsApp, Telegram, or similar communication tools (“Third-Party Platforms”).
6.1 Independent Services
You acknowledge and agree that:
Your use of any Third-Party Platform is governed solely by that platform’s own terms, policies, and privacy practices;
Snowie is not affiliated with, endorsed by, or sponsored by any Third-Party Platform; and
Snowie does not control and is not responsible for the operation, security, or availability of such platforms
6.2 Platform Dependency
Snowie’s functionality may rely on access to and integration with Third-Party Platforms.
Accordingly, you acknowledge that:
Access to Snowie may require a valid account, phone number, or credentials associated with a Third-Party Platform;
Messages, Inputs, Outputs, and interactions may be transmitted through or stored by such platforms; and
Service performance may depend on the technical capabilities and limitations of those platforms
6.3 No Responsibility for Platform Issues
To the fullest extent permitted by law, Snowie shall not be responsible for any loss, delay, or limitation arising from Third-Party Platforms, including but not limited to:
Service outages or downtime
Delayed, failed, or blocked message delivery
Changes to platform APIs, features, or technical requirements
Account suspensions, bans, or restrictions imposed by the platform
Platform policies restricting or prohibiting AI-based services
Data handling practices of the Third-Party Platform
6.4 Changes and Disruptions
Third-Party Platforms may, at any time and without notice:
Modify their terms, policies, or technical infrastructure;
Restrict or prohibit certain categories of services (including AI-based services); or
Limit or terminate access to integrations used by Snowie
Snowie shall not be liable for any resulting disruption, limitation, or unavailability of the Services.
6.5 User Responsibility
You are responsible for:
Maintaining your access to any required Third-Party Platforms; and
Ensuring your use of Snowie through such platforms complies with their applicable terms and policies
Here’s a more detailed, Snowie-specific, lawyer-grade version of Sections 7–9 — tightened, but still readable and tailored to your chat analysis + emotional AI + PUA detection model:
7. Your Content and Permissions
7.1 User Content
You may submit content to Snowie in various forms, including but not limited to:
Chat logs and message histories
Screenshots or transcripts of conversations
Text inputs, prompts, or descriptions
Relationship context or personal notes
(collectively, “User Content”).
7.2 Ownership
As between you and Snowie, you retain all rights, title, and interest in your User Content, to the extent permitted by applicable law.
7.3 License to Snowie
By submitting User Content, you grant Snowie a limited, non-exclusive, worldwide, royalty-free license to:
Process, analyze, and interpret the User Content;
Generate Outputs and provide the Services to you;
Store and use such content as necessary to operate, maintain, and improve the Services
This license is granted solely for the purposes of providing and enhancing the Services, as further described in our Privacy Policy.
7.4 Third-Party Data and Consent
You acknowledge that User Content may include communications involving other individuals.
You represent and warrant that:
You have all necessary rights, permissions, and lawful basis to submit such content;
You have obtained any required consent from individuals whose personal data is included, where required by applicable law; and
Your submission of such content does not violate any privacy, confidentiality, or contractual obligations
Snowie does not verify whether such permissions or consents have been obtained.
7.5 Prohibited Content Use
You may not use Snowie to:
Analyze conversations without appropriate authorization where required by law;
Conduct surveillance, stalking, or monitoring of individuals;
Process sensitive data in violation of applicable laws
8. AI-Generated Insights and Limitations
8.1 Nature of Outputs
Snowie provides AI-generated insights, interpretations, and suggestions based on User Content. You acknowledge and agree that:
Outputs are generated by probabilistic machine learning systems and are not deterministic;
Outputs may be incomplete, inaccurate, inconsistent, outdated, biased, or otherwise unreliable;
Outputs may appear highly specific, personalized, or authoritative while still containing errors or misinterpretations; and
Outputs do not represent facts, verified information, or objective truth.
Snowie does not guarantee the accuracy, completeness, or reliability of any Output.
8.2 No Professional Advice
Snowie is not a provider of professional services of any kind, including but not limited to:
Psychological, therapeutic, or counseling services
Legal advice
Medical advice
Financial or investment advice
All Outputs are provided strictly for informational and general guidance purposes only and are not intended to replace professional judgment, diagnosis, or consultation.
You should seek qualified professional advice before making decisions that may have legal, medical, psychological, financial, or other significant consequences.
8.3 Independent Judgment and Assumption of Risk
You are solely responsible for:
Evaluating the accuracy, completeness, and relevance of any Outputs;
Independently verifying any information before relying on it; and
All decisions, actions, or omissions made based on or in reliance upon the Services or Outputs.
You acknowledge that any use of Snowie’s Outputs is at your own risk, and Snowie shall not be responsible or liable for any outcomes, including but not limited to personal, relational, emotional, financial, or other consequences arising from such use.
8.4 Relationship and Behavioral Insights Disclaimer
Snowie’s analysis of conversations, emotional patterns, or relationship dynamics (including features such as conflict analysis, behavioral insights, or gaslighting detection) is inherently interpretive and may not reflect the full context, intent, or reality of any individual or relationship.
Such Outputs are not definitive assessments of any person’s behavior, character, or intent, and must not be used as the sole basis for making decisions about relationships, communication, or personal actions.
9. Emotional and Relationship Context
9.1 Sensitive Nature of the Services
Snowie is designed to analyze interpersonal dynamics and may generate insights relating to:
Relationship conflicts, communication patterns, and interaction styles
Emotional states, behavioral tendencies, and inferred intentions
Perceived risks, including manipulation, gaslighting, or unhealthy dynamics
You acknowledge that such analyses are inherently sensitive, subjective, and interpretive in nature.
9.2 Context and Data Limitations
You acknowledge and agree that:
Snowie’s analysis is based solely on the User Content you choose to provide;
Such content may be incomplete, selective, out of context, or one-sided;
Snowie does not have access to full conversations, history, tone, intent, or external circumstances; and
Any inferred insights are generated without independent verification.
Accordingly, Outputs may be inaccurate, misleading, or fail to reflect the full reality of any individual, interaction, or relationship.
9.3 Limitations of Behavioral and Gaslighting Detection
Features involving behavioral interpretation, including gaslighting detection or identification of unhealthy dynamics:
Are based on pattern recognition and probabilistic inference;
May incorrectly identify, overstate, understate, or fail to identify such behaviors; and
Do not constitute definitive judgments about any individual’s intent, character, or conduct.
Such Outputs should not be treated as factual determinations or used as the sole basis for conclusions or actions.
9.4 Emotional Impact and User Responsibility
You acknowledge that Outputs may:
Be emotionally impactful, confronting, or distressing;
Influence your perception of yourself, your partner, or your relationship; and
Lead to changes in thoughts, feelings, or behavior
You are solely responsible for how you interpret and respond to Outputs.
9.5 No Responsibility for Outcomes
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNOWIE SHALL NOT BE RESPONSIBLE OR LIABLE FOR:
ANY EMOTIONAL DISTRESS, PSYCHOLOGICAL IMPACT, OR MENTAL HEALTH EFFECTS;
ANY INTERPERSONAL OR RELATIONSHIP OUTCOMES (INCLUDING CONFLICT, SEPARATION, OR RECONCILIATION);
ANY ACTIONS OR DECISIONS TAKEN OR NOT TAKEN BASED ON OUTPUTS; OR
ANY CONSEQUENCES ARISING FROM THE USE, MISUSE, OR INTERPRETATION OF THE SERVICES.
10. Subscription, Billing, and Payments
10.1 Subscription Renewals and Cancellations
If you purchase a Snowie Pro subscription (including monthly or yearly plans), your subscription will automatically renew at the end of each billing cycle at the then-current rates, unless cancelled prior to renewal.
By subscribing, you authorize Snowie to charge your selected payment method at the start of each billing period for applicable fees and taxes.
You may cancel your subscription at any time through your account settings or by contacting us at billing@snowie-ai.com. To avoid being charged for the next billing cycle, cancellation must be completed before the renewal date.
Following cancellation, you will retain access to Pro features until the end of the current billing period.
Snowie reserves the right to modify subscription pricing, introduce new pricing tiers (including credit-based packages), or adjust plan features from time to time based on business needs. Any such changes will be communicated in advance where required by applicable law.
10.2 Free Trials and Promotions
Snowie may offer free trials, promotional access, or discounted subscription plans from time to time.
Unless otherwise stated, free trials begin on the date of activation and last for the duration specified at sign-up. If you do not cancel before the end of the trial period, your subscription may automatically convert to a paid plan, and you authorize us to charge your payment method accordingly.
Promotional offers may be subject to additional terms and may be modified or withdrawn at Snowie’s discretion.
10.3 Payment Processing
Snowie does not directly process payments. Payments are handled by third-party payment providers (e.g., Stripe or equivalent services), and are subject to their respective terms and privacy policies.
By providing payment information, you authorize such providers to charge your payment method for all applicable fees, including recurring subscription charges.
Snowie is not responsible for errors or issues arising from third-party payment processors.
10.4 Refunds
Unless otherwise required by applicable law or explicitly stated, all payments are final and non-refundable.
11. Software
We may provide updates, upgrades, or modifications to Snowie’s software, including our applications and AI services (“Snowie Software”), either automatically or manually, and without prior notice where permitted by law.
Snowie Software may include third-party or open-source components. To the extent that any such components are subject to separate license terms, those terms will apply to the relevant portion of the Snowie Software and will prevail over these Terms in the event of any conflict.
12. Ownership of the Services
The Services are owned, operated, and provided by Snowie (Heartware AI Co., Limited) and its affiliates, licensors, and service providers (collectively, the “Providers”).
We and our Providers retain all rights, title, and interest in and to the Services, including all intellectual property rights in our software, AI models, designs, content, and related technology.
Except for the limited rights expressly granted under these Terms, nothing in these Terms grants you any ownership or other rights in or to the Services.
Here’s a Snowie-adapted version — legally strong, tailored to your AI + relationship product, and keeps the protective tone:
13. Disclaimer of Warranties, Limitation of Liability, and Indemnity
We work continuously to improve Snowie and provide a reliable experience. However, certain aspects of the Services cannot be guaranteed. The following terms are important and are presented in capital letters for clarity.
Disclaimer of Warranties
YOUR USE OF THE SERVICES, INCLUDING ANY ANALYSIS, OUTPUTS, RECOMMENDATIONS, OR INSIGHTS GENERATED BY SNOWIE, IS AT YOUR SOLE RISK.
THE SERVICES, INCLUDING ALL AI-GENERATED CONTENT, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOWIE AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “SNOWIE PARTIES”) DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
FITNESS FOR A PARTICULAR PURPOSE
ACCURACY OR COMPLETENESS OF OUTPUTS
RELIABILITY OR AVAILABILITY OF THE SERVICES
NON-INFRINGEMENT
SECURITY OR PRIVACY
SNOWIE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR SPECIFIC SITUATION.
AI-GENERATED OUTPUTS ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE (INCLUDING LEGAL, PSYCHOLOGICAL, MEDICAL, OR FINANCIAL ADVICE).
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SNOWIE PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.
THIS APPLIES REGARDLESS OF THE LEGAL THEORY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF SNOWIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cap on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE SNOWIE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT YOU PAID TO SNOWIE FOR THE SERVICES IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR
(B) USD $100.
THESE LIMITATIONS ARE FUNDAMENTAL TO THE AGREEMENT AND FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND SNOWIE.
Indemnification
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE SNOWIE PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES) ARISING OUT OF OR RELATED TO:
YOUR USE OR MISUSE OF THE SERVICES
YOUR BREACH OF THESE TERMS
ANY CONTENT OR DATA YOU PROVIDE (INCLUDING CONVERSATIONS OR THIRD-PARTY DATA)
YOUR VIOLATION OF ANY APPLICABLE LAW OR THIRD-PARTY RIGHTS
ANY PRODUCTS, SERVICES, OR DECISIONS MADE BY YOU BASED ON SNOWIE OUTPUTS
ANY FRAUDULENT, INTENTIONAL, OR UNLAWFUL CONDUCT BY YOU
SNOWIE RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION, AND YOU AGREE TO COOPERATE WITH SUCH DEFENSE.
Jurisdictional Limitations
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. IN SUCH CASES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Third-Party Beneficiaries
SNOWIE’S AFFILIATES, LICENSORS, AND SERVICE PROVIDERS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION AND MAY ENFORCE THESE PROVISIONS.
14. General Terms
12.1 Changes to the Services
Snowie’s Services are evolving and may change over time. We may add, modify, or remove features, adjust usage limits, introduce new products or functionalities (including subscription plans or credit-based systems), or discontinue certain Services.
Unless otherwise agreed in writing, we reserve the right to modify, suspend, or discontinue the Services, or your access to them, in whole or in part, at any time, with or without notice where permitted by applicable law.
While we will make reasonable efforts to provide advance notice of material changes, there may be circumstances where prior notice is not feasible, including but not limited to security risks, prevention of abuse, legal requirements, or operational issues.
We will not be liable for any modification, suspension, or discontinuation of the Services.
12.2 Changes to These Terms
We may revise or update these Terms from time to time at our sole discretion. Updates may occur, for example:
To reflect changes to the Services or pricing
To comply with legal or regulatory requirements
To improve safety, prevent abuse, or clarify policies
We will provide notice of material changes where required by applicable law.
By continuing to access or use the Services after updated Terms are posted or communicated, you agree to be bound by the revised Terms. If you do not agree, you must discontinue use of the Services.
12.3 Supplemental Terms
Certain features or components of the Services may be subject to additional terms, guidelines, or policies (“Supplemental Terms”), including but not limited to subscription plans, credit systems, promotions, or platform-specific integrations.
By using such features, you agree to comply with any applicable Supplemental Terms. In the event of any conflict between these Terms and Supplemental Terms, the Supplemental Terms will govern with respect to the applicable feature or Service.
12.4 Entire Agreement
These Terms, together with any documents incorporated by reference (including our Privacy Policy, Acceptable Use Policy, and any Supplemental Terms), constitute the entire agreement between you and Snowie regarding the Services and supersede any prior agreements or understandings.
12.5 Termination and Suspension
You may stop using the Services at any time.
We may suspend, restrict, or terminate your access to the Services (including any subscription) at any time, with or without notice where permitted by law, if:
You violate these Terms
We are required to do so by law or regulatory authority
We reasonably believe your use poses a risk to Snowie, other users, or third parties
If your access is terminated due to a violation of these Terms, you will not be entitled to any refund.
We may also terminate or suspend your account or subscription for operational, business, or legal reasons. If we terminate a paid subscription without cause and you purchased directly through Snowie, we may, at our discretion, provide a pro rata refund for the unused portion of the subscription period.
Subscriptions purchased through third-party platforms (e.g., app stores) are subject to the refund policies of those platforms.
12.6 Account Inactivity
We reserve the right to terminate or deactivate accounts that have been inactive for an extended period of time (e.g., 12 months or more), particularly where no active subscription exists. Where required, we will provide notice prior to such termination.
12.7 Data Upon Termination
Upon termination of your account or access to the Services, we may delete or anonymize any associated data, including conversations and content, in accordance with our data retention policies.
Certain provisions of these Terms, including but not limited to intellectual property, disclaimers, limitation of liability, and indemnification, will survive termination.
12.8 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
12.9 No Waiver
Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other rights.
12.10 Assignment
You may not assign or transfer these Terms, in whole or in part, without our prior written consent.
Snowie may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
12.11 Use of Snowie Branding
You may not use Snowie’s name, logos, trademarks, or branding without prior written permission in any way that suggests endorsement, partnership, or affiliation.
For permission requests, please contact: marketing@snowie-ai.com
12.12 Export Controls and Sanctions Compliance
You agree not to access or use the Services in violation of any applicable export control or sanctions laws.
You represent that you are not located in, under the control of, or a resident of any country subject to applicable sanctions, and are not listed on any restricted party list.
12.13 Legal Compliance and Law Enforcement Requests
We may comply with requests or requirements from courts, regulators, or law enforcement authorities relating to your use of the Services or data processed through the Services.
Where permitted by law, we reserve the right to disclose relevant information, including Inputs, Outputs, or account data, in connection with such requests.
15. Dispute Resolution
13.1 Equitable Relief
You agree that any breach of Section 3 (Use of the Services), or misuse of Snowie’s Services, may cause irreparable harm to Snowie (Heartware AI Co., Limited) for which monetary damages alone would not be an adequate remedy.
Accordingly, Snowie shall be entitled to seek immediate injunctive or equitable relief, without the requirement to prove actual damages or provide bond or security, in any court of competent jurisdiction, in addition to any other remedies available under applicable law.
13.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Heartware AI Co., Limited is established, unless otherwise required by applicable law.
If you are a consumer residing in a jurisdiction with mandatory consumer protection laws, nothing in these Terms will limit or override any rights you may have under such laws.
13.3 Jurisdiction and Venue
To the extent permitted by applicable law, any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be submitted to the competent courts of the jurisdiction where Heartware AI Co., Limited is established.
However, Snowie may bring proceedings for injunctive or equitable relief in any jurisdiction where such relief is necessary to protect its rights.
13.4 Informal Resolution
Before initiating formal legal proceedings, you agree to first contact Snowie at legal@snowie-ai.com and attempt to resolve the dispute informally in good faith.